SHIPPING | RETURNS | REFUNDS
SHIPPING
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Once you have made and purchased your order, then this is where the journey begins; Your hair is hand-made to your request, carefully packaged with love and then shipped to you.
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2 days is required to process your order, then a further 5-10 days for your hair to reach you.
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*Delivery time may vary as its dependant on your delivery destination.
*Some items may arrive earlier or later than estimated.
RETURNS
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Please ensure you provide a valid address for your parcel to be delivered to. We suggest to use a place of work or an address where someone will be available to collect your items.
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Any rejected parcels which we receive will only be RE-POSTED once another delivery fee has been made.
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Any fees/charges for parcels returned to Ziola | Hair can not be covered by the company.
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All exchanged products re-sent from Ziola | Hair will be covered by the company.
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Exchange products will NOT be posted until the original returned item(s) has reached our depo.
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All returned/exchanged items will need a 2-5 day evaluation assessment. After this customers will be contacted and notified of the next step.
RETURN POLICY
We take pride in ensuring we provide the premium quality hair we promised you. Before we ship ANY of our hair products, they go through a full inspection.
If for any reason you are unsatisfied with your wig unit , please contact us immediately to allow us to assist and rectify the issue.
Full refunds are available provided the wig(s) are in the same condition we shipped it to you. The wig MUST NOT have been altered, cut (including the lace ), colored, bleached, dyed, installed or used as this will affect your ability to obtain a full refund.
we will try our best to assist with each and every complaint and issue as best we can on the grounds the wig is returned in the same condition it was received and brought to our attention within 30 days of receiving your wig unit.
After 30 days all issues will be subject to a partial refund or exchange. Please note all refund claim decisions will be at the sole discretion of the manager.
FREE REPAIR SERVICE
Our free repair service is only applicable for customers who have purchased their unit from ZIOLA hair. The wig unit MUST be one of our products brought directly from our online store. The repair service can only be redeemed once, and only free on the first repair per unit; multiple repairs on the same wig is not permissible and any further repairs will be charged a repair fee.
SITE MEMBER POLICY
Our members section of this site is a hub for ZIOLA customers
who have agreed to share their personal information.
In exchange the discounts codes and exclusive offers ZIOLA distributes to their site members are exclusively
for site members only. Membership on the ZIOLA site is
FREE and any person is eligible to join. However at ZIOLA HAIR
we reserve the right to refuse/decline the use of any
discount codes which is offered to our site members to any
person(s) who is not a current site member or have not signed
up to our membership.